Intellident SmartServe Lite

Sector:  Public sector

Europe's leading provider of library self service systems had historically used a solution based on standard off the shelf kiosks. Following a review of the Intellident product offering the company was looking for a solution which would provide an improved user-experience, was more aesthetically pleasing and was easier to install, support and maintain. Intellident handed Evoke the challenge of developing a solution capable of delivering their vision.

Evoke worked with Intellident's management team in developing the specifications for an improved design, adding a completely new insight into what could be achieved by using a kiosk system which was capable of modular installation in addition to a number of other new features.  Full integration of payments systems greatly improved the customer experience allowing real time rental of DVD's, payment of bills, both for library fines and other council services. We developed a modular kiosk design that can take all forms of payment, chip and pin credit cards, notes and coin acceptance, all with full change giving capability.

Intellident launched  the Evoke design at the Library Information Show in 2008, with Evoke delivering a stunning new design together with improved functionality, on time and within budget.

Over 2000 kiosks have now been deployed across 300 libraries throughout UK & Europe, giving Intellident a stronger competitive advantage in the library self service market. To this day we still constantly supply all Intellident product ranges, with an average of 50 plus kiosks a month.