Below are a few of the most commonly asked questions asked when
customers enquire about interactive kiosks. Please do not hesitate
to get in touch if you have any questions or would like
clarification on any of the points below.
What warranties are offered?
All Evoke kiosks have minimum 12 month return to base warranty
as standard. Next day on site and extended warranties are also
Where are your kiosks made?
All of our kiosks are designed, engineered and manufactured
in-house at our site in the UK, we also have our own delivery,
installation and support engineers giving us total control over all
aspects of process from design to ongoing support.
How reliable are the kiosks?
All our products are manufactured using industrial components
designed for public use, the main components have very high MTBF
rates and we only use components that we have tested in the market
thoroughly and have a history of public use.
Can the kiosks be upgraded post deployment?
We design Evoke kiosks to be upgradeable post deployment. For
instance the wide range of options available with our standard of
kiosks are designed to be retrofitted in under 2 hours fitting
Are kiosks DDA compliant?
All Evoke standard products are DDA compliant.
What is a typical delivery time?
Typical delivery time on our standard products is from 4-5
Do the kiosk need to be bolted down?
All of our kiosks are designed to be freestanding without the
need for floor fixing, All kiosks meet the requirements for
stability under the Low Voltage Directive and CE mark and are
tested safe for tipping hazards.
How easy are the kiosks to install?
The kiosks are fully tested and leave our facility fully
operational meaning the customer can simply locate the kiosk, plug
the power cable in and start using the hardware. We can add custom
software and imaged operating systems testing them prior to
dispatch and deployment making the installation very
What connectivity do the kiosk have?
All kiosks have standard RJ45 network ports, we can install
wireless modems or 3G modems if required.
Can kiosks run existing software
Generally existing web based applications can be run on kiosks,
however the user interface should be considered for ease of use on
a touchscreen in order to maximise user take up. Should redesign be
required Evoke are happy to undertake this.
Is software running on the kiosk secure?
It is recommended that kiosk lock down software is installed to
prevent unauthorised use of the kiosk. This can be installed during
Can the software be upgraded post
Each kiosk is fitted with an easy to access but secure USB
socket to enable easy upgrades. This process can also be undertaken
remotely, allowing quick and easy upgrades of multiple kiosks from
a single source, where remote management software is fitted. This
can be installed during kiosk manufacture.
Support & Maintenance
What level of support is available?
We have a variety of options when it comes to support, as
standard the kiosks have a 1 year warranty which includes 5 day
telephone support. This can be upgraded to meet your SLA
requirements from a 24hr 7 day on-site repair service to a 48hr 5
day repair service. This means the product will be fixed within the
given SLA onsite. We also offer remote monitoring of the kiosks
giving us full access to the hardware and software status across
the entire estate, alerting us to problems instantly. More
information can be found under the services section of our site