ABI Report - Technology and market insight combined still deliver growth

Publication Date:  03 January 2012

The interactive kiosk market continues to expand, according to ABI Research's latest report, "Next Generation Kiosks and Self-Service Technology".

"As companies seek to reduce costs, increase revenue opportunities and improve customer service, they are increasingly turning to kiosks to help meet those goals. The number of interactive kiosks in operation will increase from about 1.6 million deployed in 2011 to nearly three million deployed globally by 2016."

According to Sam Lucero, of M2M connectivity, part of ABI Research, "The self-service technology trend has been occurring for several years, with consumers increasingly seeking greater convenience in the channels that they choose to utilize. At the centre of this self-service technology trend are interactive kiosks. Kiosks are not a new channel by any means, but consumers worldwide have grown more accustomed to using them for everything from self-checkout in the supermarket to checking in for their flight at an airport."

The report also highlights the spread of kiosk applications to an ever wider range of industry areas a trend that Evoke has also seen with installations during 2011 including retail, health care, travel, sports and leisure, as well as public sector.

We can already see this trend continuing into 2012 and would like to thank all the customers and suppliers that have enabled the combination of technological development with market insight to exploit these new opportunities as they emerge.