Evoke on trial at West Suffolk Hospital
Publication Date: 10 November 2011
Sited in a day clinic and running patient check in software,
self service kiosks claim to deliver productivity gains for the
clinic team as staff no longer need to check patients in, add them
to system and equipment lists, or locate and escort them to their
In addition they claim to improve the patient's experience
through reduced queuing, acknowledgement of arrival, provision of
estimated waiting time, and providing directions.
Over the summer West Suffolk NHS Hospital put these claims to
the test by installing an Evoke ev3 kiosk running HD Clinical Solus
software in the Cardiology Department of West Suffolk Hospital in
Bury St. Edmunds.
The trial ran for three months and during this period patient
usage ran at 80%. The large majority using the kiosk to scan the
barcode on their appointment letter providing fast and accurate
information for the department.
In a survey of patients undertaken on completion of the trial
over 80% of respondents rated their experience as
Kyle Marchant, Deputy Manager of Diagnostic Cardiology Services
commented that, "Interaction with patients during their
appointments in our department have been overall very positive
regarding the bar code/kiosk system and the electronic check in
process", and went on to say, "overall it has been a very positive
process and the staff are pleased with it."
Calculations undertaken by the department's management team
following the trial concluded that the single kiosk had saved the
department around 60 man hours over the three month period.
Following the trial the kiosk was retained and based on the
previous figures will have saved the department in the order of 140
man-hours to date.